✨ Orders & Shipping
How long will it take to receive my order?
Most orders are dispatched within 2 to 5 business days. Delivery usually takes 3 to 7 business days depending on your location.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available on selected pin codes across India.
Do you ship internationally?
Yes, we ship worldwide. Shipping charges and delivery timelines vary depending on the destination.
How can I track my order?
Once your order is dispatched, you'll receive a tracking link via SMS/email/WhatsApp.
💍 Product Information
Are your products handmade?
Yes. Every piece is handcrafted by skilled artisans using traditional Indian craftsmanship, making each creation unique.
Will the jewellery look exactly like the pictures?
We make every effort to display our products accurately. Since each piece is handcrafted, slight variations may occur, adding to its uniqueness.
What materials are used in your jewellery?
Our jewellery is crafted using premium-quality brass alloy with high-quality plating, semi-precious stones, pearls, kundan, polki, beads, and other traditional embellishments depending on the design.
Is the jewellery lightweight or heavy?
Each product page mentions the approximate weight and size to help you choose comfortably.
✨ Jewellery Care
How should I care for my jewellery?
Store in a dry place. Keep away from perfumes, water, and chemicals. Store in the provided pouch or box. Wipe gently with a soft cloth after use.
Will the jewellery tarnish?
Our jewellery is made with premium plating and proper finishing. With proper care, it will retain its beauty for a long time.
🔄 Returns & Exchanges
Do you accept returns?
Returns are accepted only for damaged or incorrect products received. Please refer to our Return Policy for complete details.
Can I exchange my order?
Yes, exchanges are available under eligible conditions. Contact us within the specified time after delivery.
What should I do if I receive a damaged product?
Please contact us within 24 hours of delivery with an unboxing video and clear photographs.
💳 Payments
What payment methods do you accept?
We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and Cash on Delivery (where available).
Is my payment secure?
Yes. All payments are processed through secure payment gateways with industry-standard encryption.
📦 Customization
Do you offer customization?
Customization is available for selected designs. Please contact us before placing your order.
Can I place a bulk or bridal order?
Yes. We welcome bridal, gifting, and bulk orders. Please reach out to our team for assistance.
🎁 Gift Services
Do you provide gift packaging?
Yes. Every order is packed beautifully and is perfect for gifting.
Can I send jewellery directly as a gift?
Absolutely. We can ship directly to the recipient. Simply enter their delivery address while placing your order.
📞 Customer Support
How can I contact Jodha Ka Jharokha?
You can reach us via WhatsApp, email, or through the Contact Us page. Our team will be happy to assist you.
What are your customer support hours?
Monday to Saturday, 10:00 AM to 6:00 PM IST.
⭐ Trust-Building FAQs
Is your jewellery anti-tarnish?
Our jewellery features premium-quality plating. While fashion jewellery naturally experiences wear over time, proper care significantly extends its shine and finish.
Are the stones real?
Our jewellery uses high-quality kundan, polki, semi-precious stones, pearls, and other decorative elements as specified in each product description.
Is every piece unique?
Yes. Since our jewellery is handcrafted, slight variations in finish or stone placement are natural and reflect authentic artisan craftsmanship.
Do you restock sold-out products?
Many of our designs are produced in limited quantities. While some styles may be restocked, others may not return once sold out.
🌸 Bonus FAQ
What makes Jodha Ka Jharokha special?
Jodha Ka Jharokha celebrates India's rich heritage through handcrafted jewellery inspired by royal traditions, timeless craftsmanship, and contemporary elegance. Every piece is thoughtfully created to help you embrace the beauty of traditional artistry with a modern touch.